Default Settings

How to set the default settings for the Trustpilot Connector for Salesforce app

How to set the default settings

The fifth step in the setup wizard is to configure the default settings for the Trustpilot Connector app.

Reply-To Email Address

The email address used as the reply-to address for invitation generated by the app

This email address must be set up in your Trustpilot account

Sender Name

The name of the person/company/team the invitation email will look like its come from when it arrives in your customer's inbox, for invitations generated by the app.

Sender Emails

The email address the invitation email will look like it comes from when it arrives in your customer's inbox, for invitations generated by the app.

This email address must be set up in your Trustpilot account

Redirect URL

The website URL you want the user to be redirected to after they finish writing a review

Locale

The locale of invitation generated by the app. This defaults to the locale of the user completing the setup wizard.

Trustpilot Product SKU Field Mapping

If you use Trustpilot for product reviews as well as service reviews, then it's important to correctly configure which unique product identifier you are using, this is used to link your reviews to your products in Salesforce.

Existing Trustpilot Customers If you already have product reviews, then you will have been setting a product identifier when generating your product review invitations, it's critical the same product identifier is selected to ensure your product reviews are linked to your Salesforce products when your historic reviews are imported

Product Code

This is the standard Salesforce Product Code field

Product SKU

This is the standard Salesforce Product SKU field

Global Trade Item Number (GTIN)

This is a custom field on the standard Salesforce Product object

You will need to add this field to your existing page layout and you will need to populate it with data

Manufacturer Part Number (MPN)

This is a custom field on the standard Salesforce Product object

You will need to add this field to your existing page layout and you will need to populate it with data

External ID

This is the standard Salesforce Product External ID field

Record ID

This is the standard Salesforce Product record ID field

Service Invitation Template

This is a list of service invitation templates that were synchronised from Trustpilot into Salesforce when you selected your default business unit.

Select the service invitation template you want the Trustpilot Connector app to use as a default when generating service invitations.

Product Invitation Template

This is a list of product invitation templates that were synchronised from Trustpilot into Salesforce when you selected your default business unit.

Select the product invitation template you want the Trustpilot Connector app to use as a default when generating product invitations.