Trustpilot Connector for Salesforce
  • Welcome
  • Installation
  • Setup
    • Setup Wizard
    • Setup Users
    • Authorisation
    • Business Units
    • Set Default Business Unit
    • Default Settings
    • Configure Automation
    • Synchronisation Mode
    • Sync Now
  • Automation
    • Invitation Automation
    • Advanced Automation
  • User Interface
    • Page Layouts
    • Lightning Record Pages
    • Custom Product Fields
  • Reviews
    • Service Review
    • Product Review
  • FAQs
    • Frequently Asked Questions
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On this page
  • How to configure the synchronisation mode
  • Synchronisation Modes
  • Realtime
  • Scheduled
  • Turn on synchronisation

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  1. Setup

Synchronisation Mode

How to configure the synchronisation mode for the Trustpilot Connector for Salesforce app

PreviousConfigure AutomationNextSync Now

Last updated 4 years ago

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How to configure the synchronisation mode

The seventh step in the setup wizard is to configure the apps synchronisation mode

Synchronisation Modes

Realtime

This option enables the app to receive reviews in realtime from the Trustpilot, and a nightly full synchronisation of all reviews, comments, likes, and invitations which might be created by other systems

This requires your Trustpilot account has the Webhooks features available

Scheduled

This option enables the app to synchronise reviews on a regular schedule. There are 4 options available:

  • 1 hour

  • 3 hours

  • 12 hours

  • 24 hours

1, 2, and 12 will only fetch information for that period of time, it does not do a full sync

Turn on synchronisation

Remember to switch on the synchronisation once you have decided which mode to use.

Synchronisation mode options
Scheduled synchronisation options